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ability to undo/retract sent inbox messages

We have accidentally sent some inbox messages to incorrect target customers. In our particular case this was affecting only customers with iOS devices (fortunately).

We would appreciate a way to undo/retract sent inbox messages (either within Acoustic Campaign or with help of your support)

  • Guest
  • May 11 2020
  • Already exists
Campaign / Mobile App
How will this idea be used?

Ability to fix accidentally/incorrectly targeted messages

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What is your industry? Banking
What is the idea priority? High
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  • Admin
    Anushe Ashraff commented
    May 19, 2020 15:35

    Good afternoon,

    Thank you for submitting this idea!

    For scheduled inbox messages, there is an "Unschedule" button on the Messages and Templates page, under the Scheduled Tab. Have you already tried using this feature to stop incorrect messages from being sent?

    Unfortunately after an inbox message send is already in flight, it cannot be stopped.

    Please note, inbox messages also require an expiration date in order to control how long the messages should appear inside the mobile app.

    Thank you,

    Anushe Ashraff

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