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Past Programs in Contact Insights

When looking at Contact Insights, it shows if a customer is in a current program. But it does not list if they were previously in programs and which programs if they are not currently active in a program. This would be helpful to see if someone has gone through welcome, abandon, etc programs.

  • Mandy Hummel
  • Jul 7 2020
  • Future consideration
Campaign / Programs / Reporting
How will this idea be used?

Review from a customer service perspective which programs a customer has been previously engaged in.

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What is your industry? Retail
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  • Diane Bowman commented
    July 08, 2020 00:32

    Hi Mandy, thanks for the idea! Have you tried using a query and the Has been in a program criteria? could include email criteria as well to narrow results.

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