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Offer the possibility to have 2 email adresses in BCC in transactional emails

Currently, we have the possibility to add in the Transact call a BCC email address :

<RECIPIENT>
<EMAIL>david@yourcompany.com</EMAIL>
<BCC>charlie@yourcompany.com</BCC>

In some cases we need to send a copy of the email to 2 distinct email adresses, this is currently not allowed.

We would like to be able to put 2 email adresses in the BCC field :

<RECIPIENT>
<EMAIL>david@yourcompany.com</EMAIL>
<BCC>charlie@yourcompany.com,youlou@yourcompany.com</BCC>

Or to have the possibility to add an additional BCC attribute in the transact request :

<RECIPIENT>
<EMAIL>david@yourcompany.com</EMAIL>
<BCC>charlie@yourcompany.com</BCC>
<BCC2>youlou@yourcompany.com</BCC2>

  • LARRIEU LUCIE
  • Sep 24 2020
  • Shipped
How will this idea be used?

When a customer does a booking online, we are sending a confirmation email to him.

For some specific markets and some specific customers, we need to send automatically a copy of this email to a dedicated email address.

In addition, for legal reason, we need to keep a copy of emails sent to our customers so we often put a dedicated email address as BCC for this purpose.

With this new feature, we will have the possibility to match both requirements.

What is your industry? Travel & Transportation
What is the idea priority? Urgent
  • Admin
    Zack Bazemore commented
    February 11, 2021 21:27

    We're happy to announce that we have implemented new capability for Transact BCC!

    The <BCC> element can now accept up to two addresses, separated by a comma.

    <BCC>charlie@yourcompany.com, alice@yourcompany.com</BCC>

    - zack