I was having a very hard time finding the link to the support portal. I was finally told today by a tech person that I should click on "connect to us" button after clicking in the top right of Acoustic Campaign. Clicking on "Connect to us" is a not intuitive at all. And it has the typical Chat icon/graphic before those words "Connect to us" so I thought it was for chatting and never clicked on it on my own before beign told. Using a clear "Visit the support portal" would have been alot clearer. I also think that you should have an article in Help section that says how to access the support portal since there's not one there now.