Share your ideas

Do NOT auto establish contact source into mobile campaigns

Into the actual composer for SMS or Mobile push the contact sources is automatecally established with the Database that it used for this channel.

It should not to be in this way since many users "forget" to change the Contact Source and accidentally send the message for entire DataBase.

I think that Contact Source must be empty and the user forced to establish it. I understand that it is 1 more step, but in practice is rare that the user need to send a mobile message for the entire DataBase (or al least all Optedin SMS phone numbers, er even all users for a particular app or app group), so they make this aditional step.

i am pretty sure that all user select a query with a reduce number of contact that must receive the message.

  • Diego de Arriandiaga
  • Aug 13 2021
Campaign / Mobile App
How will this idea be used?

To reduce the risk of errors sending messages to whom must not to receive.

Will be great if it is now implemented (I am pretty sure that is a minimal change), or included into the new composer when it will be able for Mobile

Attachments Open full size
What is your industry? Professional Services
What is the idea priority? Urgent
  • Post comment
  • nicolasmartins nicolasmartins commented
    August 18, 2021 19:00

    We had an issue sending 200 k erroneus push notifications due to this auto establish contact that escalated with our customers.

    Attachments Open full size

Related ideas