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Allow use of shared email templates in Salesforce workflows (like is available with the MSCRM integration)

Allow use of shared email templates in Salesforce workflows (like is available with the MSCRM integration). Sometimes workflows are setup which include access to data outside of that sync'd to Acoustic or also workflows including multiple channels including telephony.

  • Karen Buxton
  • Dec 19 2022
How will this idea be used?

Trigger emails from Salesforce workflows without need for use of API's as a workaround.

What is your industry? Retail
What is the idea priority? High