I noticed that the new ‘update on your case’ emails can be a little confusing when its showing that I, the requester, made an addition to my case. I have attached a screenshot as to what it looks like.
As you can see, it's not clear that I'm the one who made the addition. i think it could be improved if something was added to the email saying ‘annabethharrison@gfa.org’ has updated your case, or something like that to make it clear that the requester, and NOT Acoustic has added something.
Just wanted to share that suggestion, that is all.
How will this idea be used?
to improve the Acoustic Support experience |