Currently, there is no native way to perform a bulk exit for a specific group of contacts who are already active within a program. This creates significant operational challenges when a program's logic or underlying data (such as coupon pools) needs to be updated without losing historical continuity or duplicating the entire program.
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How will this idea be used?
I often manage long term automated journeys (Programs) that rely on specific database fields, such as coupon codes. When a technical issue occurs, like needing to invalidate a range of coupons, I need to be able to immediately exit all contacts currently waiting at a specific decision wait node. |
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| What is your industry? | Retail |
| What is the idea priority? | High |