Share your ideas

Bulk Exit Capability for active contacts

Currently, there is no native way to perform a bulk exit for a specific group of contacts who are already active within a program. This creates significant operational challenges when a program's logic or underlying data (such as coupon pools) needs to be updated without losing historical continuity or duplicating the entire program.

  • Orly Tafilay
  • Mar 24 2026
How will this idea be used?

I often manage long term automated journeys (Programs) that rely on specific database fields, such as coupon codes.

When a technical issue occurs, like needing to invalidate a range of coupons, I need to be able to immediately exit all contacts currently waiting at a specific decision wait node.
This would allow me to 'clean' the program and re-inject the contacts or update their data without them being subjected to broken logic or receiving invalid offers.
Currently, because I cannot force an exit, these contacts get 'stuck' because they no longer meet the query criteria for the next step, yet they remain active in the program.

What is your industry? Retail
What is the idea priority? High