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Add System opt out (List unsubscribe) Option to Queries

It would be great, if you include the "system opted out" option in the query

  • Guest
  • Feb 26 2020
What is your industry? Automotive
What is the idea priority? High
  • Patrick Stewart commented
    June 14, 2021 16:54

    This is a key requirement for multi-channel Program use cases:

    Contacts that are opted out of email can be entered into a Program, however it isn't possible to query 'Opted Out = T' in a decision point in order to route individuals to different paths where they will receive messages through the channel they are opted into (1 path for email, 1 path for SMS, 1 path for mobile for example). Instead they are exited from the Program as soon as they are routed to an Email step.

  • +1