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Need for Watson password at different request when signing on via SSO password is confusing

Our organization signs on using our corporate password via SSO. However, once the user is signed on, there are various places where Watson prompts for the internal Watson password, which is a second password; therefore the user would need to remember 2 passwords for this application. And, this is confusing.

Here are a few examples where the Watson password is prompted for:

1) Authentication upon download - When you export a query and then wish to download the .csv file with the results, you are prompted to authenticate; however, the password being requested is the internal Watson password; and, we are logging via SSO with the corporate password (and the IBMid); is there any way to prompt for the SSO password? The issue is that our users will not remember their internal Watson password since they are signing on via SSO with the Fordham password.

2) Switching Org - when we switch from the production ORG to the test ORG, via Profile/Switch User, the Watson id and Watson password is expected. Again, the Watson id and Watson password may be different than the SSO credentials that the user used to login; therefore, for this feature, the user would once again need to remember multiple credentials. How can this be streamlined to only necessitate the SSO credentials used upon sign in?

  • Guest
  • Feb 26 2020
  • Likely to implement
What is your industry? Education
What is the idea priority? High