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Automatic removal of an email address from the suppression list upon re-registration

When we issue mailings there is a unsubscribe link which works as expected and puts the users email in the suppression list.

However, if someone re-registers for mailings using their 'suppressed' email address - it looks like the system does not remove the email address from the suppression list, therefore the user will still not receive any mailings.

We have identified two workarounds for this:-

1. The user registers for mailings using a different email address
2. The user contacts our organisation and we can manually remove their email address from the suppression list

Could the system potentially do a cross-reference of email addresses upon re-registration and if it is in the suppression list then remove it?

  • Guest
  • Feb 26 2020
  • Future consideration
What is your industry? Other
What is the idea priority? Medium