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Ability for Org Admin to see all Support Tickets

We would like the ability to:

  1. Have a Org Admin view ALL support tickets (not just ones created by org admin)

  2. Have ability to add multiple users (CC Multiple users) on a Support Ticket

We often need for admins to be able to check on ALL issues being worked on

We often have tickets that multiple users need to be able to follow

  • William Greene
  • Nov 30 2020
  • Future consideration
Digital Analytics
How will this idea be used?

This will be used to make it easier for us to understand what issues are being worked on and that status of those issues

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Attachments Open full size

What is your industry? Retail
What is the idea priority? Medium

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