Share your ideas

BBR Session Merge as a FEATURE (not automatic)

Challenge: Internal customers are sometimes mislead that a session may contain more hits than the actual session contained as Tealeaf Replay from search auto-merges sessions within a time period. Our website gets a lot of visits in a day per user, so auto-merge can be confusing. Also, Tealeaf does this without being asked (adding more data than what was requested).

Idea: Have session-merge be a FEATURE (you choose to use it), rather than automatic and un-disclosed (there is no notice that a merge has taken place). Something in the top of the session that says "Merge?" The info-hover ? would say this is to merge other sessions from that device/browser (visitor ID) across the day. When the session IS merged, have a bright indicator saying the session is MERGED status.

Results are the session would NOT be automatically merged, unless a user explicitly asks for it.

  • Dieter Davis
  • Feb 28 2020
  • Under consideration
What is your industry? Banking
What is the idea priority? Low