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Alert Integration with ServiceNow

Need to be able to integrate Tealeaf alerts to ServiceNow. Production and test paths should be available.

  • Wesley Thompson
  • May 15 2020
  • Under development
Experience Analytics On-Premise / Alerting
How will this idea be used?

Alerts from Tealeaf will be sent directly to ServiceNow (production and/or test) and

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What is your industry? Insurance
What is the idea priority? High
  • Post comment
  • Wesley Thompson commented
    October 01, 2020 16:56

    Another item of consideration is to be able to specify the configuration item in the alert from Tealeaf so if the configuration item is in an active change window tickets will not be generated in ServiceNow.

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  • Admin
    Beat Hangartner commented
    September 29, 2020 14:20

    Thank you for submitting this. We are considering this and will consider it for implementation.

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