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Customization feature on step name (ULR/Elements) in replay window for call center agent usability.

Most of call center / contact center agent do not have an idea for URL and interaction elements shown at Steps in replay window. It is helpful if we can change or map any strings to URL or interaction elements in custom.

  • Guest
  • Feb 28 2020
  • Under consideration
Experience Analytics SaaS / Replay
What is your industry? Non-Industry Specific
What is the idea priority? High
  • +8

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