Problem: Several of our Heat Maps pick up interactions from hidden elements.
Cause: During screenview transition, our site overlays the screen with a div that blocks interaction with elements until the content is fully loaded. This overlay may appear for longer than intended periods for customers with slower connection speeds. We suspect that while the customer is waiting, they are attempting to clic on a field, however, the interaction is being attributed to the hidden element. The result is that many of our snapshots contain click concentrations outside of interactive elements. (see attachment).
Proposed Solution: Since these "outlier" clicks may contain valuable insights, we don't want to block capture of these elements through the UIC, however, it would benefit users if they can filter these additional elements from the screenshot.
What is your industry? | Insurance |
What is the idea priority? | Medium |