Some of our tickets require corrective action that will be resolved as part of an IBM Monthly Release or as a Stand Alone Hot Fix. It would be great if there was a column that we could use in Support Cases where tickets could be labeled with the Release a Hot Fix with the date. ie.:
* April Release, May Release, etc.
* Hot Fix - scheduled for specific date
* N/A (when not relevant)
When looking thru a list of tickets, this would help us identify what tickets are holding, pending a monthly release or hot fix date. Right now, the ticket is labeled as either "Waiting on Customer" or "IBM Working"
What is your industry? | Telecommunications |
What is the idea priority? | Medium |