We capture the insurance application flow of insurance companies and call center operators follow customer actions.

There is a process to upload a identity image in the insurance application flow.
Since identity images are personal information, We created masking rules of UICSDK.

However, image masking did not work, and I opened and investigated the support case.
As a result, masking failed due to the following:

-The JSON data contained the URL's of the identity image.
- If the image URL is included in the "value" of JSON, it cannot be masked as a specification of the UICSDK. (Sample JSON code below)

##sample
"xpath": "[[\" IMG_FILE_01 \ "]]",
"attributes": [
{
"name": "src",
"value": "data: image / jpg; base64, / 9j / 4AAQSkZJRgAB ・ ・ ・ AooooA // 9k ="
}

To solved this issue, we had to contact the Professional Services team.

I believe Tealeaf is a product that can mask information that users do not want to see.
Therefore, we would like to provide a way to mask all information as a product function, not additional development by the Professional Services team.

Kind regards,