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Ability to CC your coworkers on support tickets

Right now, there is no way to CC your coworkers on support tickets. However, there are many tickets that I submit that we all want to follow along with. It would be much more efficient for our team if this feature was enables.

  • emily emily
  • Feb 26 2020
  • Likely to implement
Exchange
What is your industry? Retail
What is the idea priority? Medium
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  • William Greene commented
    November 30, 2020 19:57

    Can Acoustic do this for Digital Analytics Support Tickets as well?

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  • Hayley Somerville commented
    August 11, 2020 19:55

    Currently, the support team can add other email addresses to the ticket for you, so that is a current solution. The support team is looking into what it will take to allow you to CC your own co-workers without the support team adding. They will investigate.

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  • +5

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