Right now, there is no way to CC your coworkers on support tickets. However, there are many tickets that I submit that we all want to follow along with. It would be much more efficient for our team if this feature was enables.
What is your industry? | Retail |
What is the idea priority? | Medium |
Can Acoustic do this for Digital Analytics Support Tickets as well?
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Currently, the support team can add other email addresses to the ticket for you, so that is a current solution. The support team is looking into what it will take to allow you to CC your own co-workers without the support team adding. They will investigate.
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