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User Admin - User Search Function
Under Portal Management, CX User Administration, Users is the list of all users in the system. However, when you have hundreds of users in the system, to scroll and page through many pages to find an individual user takes a LOT of time. Can we ple...2
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Increase number and maximum length of session attributes
We are using Tealeaf v9.0.2 and encountered a limit on the number (64) and maximum length (256) of session attributes. This prevents us from implementing new cases and restricts us in current cases. For example, we were already forced to group sev...0
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CIDR notation support in Events and Transport Privacy
Tealeaf needs to be able to support CIDR notation natively. Often we need to identify a particular external party based on a large IP range or many IP ranges. While not impossible in advanced events, it is complex.0
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User screensize data for adding mobile frame
the frame for mobile replays depends on browscap/wurfl. If you remove the bottleneck of the TLTREF session agent you lose the frame. The screen dimensions get recorded by the web UIC and the native SDK anyway. Why not just use that information for... -
Asynchronous Search Results - Return Results while Search Running
The current Tealeaf search service is synchronous, meaning it scans all canisters before returning results to the user. This is exceptionally time consuming, as well as can often result in timeouts to the user if they are broad results, or longer ... -
Event cost should be easier to measure
The current design provides a way to measure event cost, via "Enable Event Performance Logging" and Canister Log Level = Debug. However, this process requires a service restart and produces very large event process log files... for example 3GB wit...0
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Hit attributes: ability to limit to specific request section, ex. [env]
Hit attributes are based on pattern matches. The same pattern may appear in different sections of the request, ex. [env], [urlfield], and [referrer]. This can cause the hit attribute to grab the wrong value, causing events to fire incorrectly.0
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Moving sessions out of STC memory (obsolete)
(This request is incorrect/obsolete, I am withdrawing it) A problem with slow writing to the long term canister was found to be due to a 'sessions awaiting LTC' backlog that was not detected due to missing statistics. -
Deployment of TLS certificates should be automated
When the TLS certificate expires (yearly), it must be deployed manually on all servers, from the PCAs on downward. When you have a large server count (50, for example) this process is time consuming and error prove (as it's a manual process). To m... -
Tealeaf alerts, reconsidered. Instance vs aggregated, templates, etc.
The Tealeaf Alert Service should be reviewed for both SaaS and OnPrem. Some areas that can be improved: Control over alert content and subject line Currently, to change the content and subject lines of alert emails, a very complicated and not well...