Share your ideas

New UI and IBM-ID: Fix for authentication issues

We as an agency and our customers are figuring plenty of issues in our day to day work with WCA right now.
- 502 Bad Gateway error messages when selecting items form the new menu
- 'Application Error' messages
- being logged into an org but see stuff from another (you have been logged in before).
- users not being able to log in to WCA, being kicked out, need to reset their passwords for no obvious reasons

Root causes for the might be different ones but our suspicion is that this is aligned to session handling.
Being forced to switch to the new and obviously not well tested 'user expericene' which currently prevents us from efficiently working is bad.

Goal of this idea is to join forces and raise some pressure as we don't see our aligned support cases to be answered and escalated sufficiently.

Thanks

  • Guest
  • Feb 26 2020
  • Likely to implement
What is your industry? Computer Services
What is the idea priority? Urgent