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When running filtered reports the totals row should only show totals for the filtered items

Last week I ran a filtered report in Next Gen and downloaded it. What was returned was indivual rows that did not total $ to match the "total" row. I consulted with support and they said that the "totals" rows was showing totals for all that particular vendor and not just the filtered category and placement within that vendor. This totally defeats the purpose of the filter! This report was to be one that I set as an auto emailed "filtered" report that goes to execs of the company so they could see what the abandon cart email was generating in dollars. They currently get this report from the Legacy inteface every morning. I can not tell them to disregard the totals row and add it up themselves when they get the report each morning, can you imagine their response? I will just have to tell them it is no longer available until it gets fixed.

  • Linda Sorrows
  • Jun 29 2020
  • Future consideration
How will this idea be used?

To send a report to executives of the company that actually contains the data they expect to see.

What is your industry? Retail
What is the idea priority? Urgent