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Open new browser tab when using "Send to event tester"
When using any of the "send to event tester" links and you have multiple tabs open to the Tealeaf portal it will randomly take over one of the other tabs on which you might have something you want to stay open. The behavior should always be to ope...0
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Include current page URL in step for every DOM event
Sometimes DOM events end up in a post that has is associated with a different CUI URL than where the click, etc. occurred. This would only occur with dynamic URL changes. The result is events that look for DOM events occurring on a specific page m... -
downloaded events must have the local datetime
Actually the returned datas are in GMT format and then import as it is in HLC UNICA throught Exchange TOOLKIT. This is not the beaviour with an email, and the datetime stored in Unica through the Unica Native API does not get the GMT time but the ...0
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Alert monitor "staging" view
Need a view in alert monitor to make alerts in "Test" or "Staging" mode visible/not visible. People watch alert monitor actively and act on alerts that are actually being tested, despite being labeled "ignore" or "test alert." While alert labels a... -
Ability for Org Admin to see all Support Tickets
We would like the ability to: Have a Org Admin view ALL support tickets (not just ones created by org admin) Have ability to add multiple users (CC Multiple users) on a Support Ticket We often need for admins to be able to check on ALL issues bein...0 Future consideration
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Ability to create username NOT based on email
The current username system in Next Gen forces the email address to be the username. This means that a single user (single email address) can only have one user ID. This is a problem as clients would like for a single user to be able to create mul... -
Mobile view
The prebuilt email templates display on mobile in an unexpected order (with the content on the right showing under the header image and the main content below that). It would be great to have the option to change the order of the display on mobile...0 Future consideration
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Manage landing page ssl certificate renewal
Manage landing page ssl certificate renewal. Sine the custom domain for email ssl cert can now be managed by acoustic please also add an option for the landing page ssl to be managed as well. Assuming that landing pages should be basic form inform...0
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SF CRMi Allow reprocess of failed records
Allow reprocess of failed records such as records that fail due to email blocking where prefix such as admin@ are blocked. Acoustic settings are updated but there is no way to reprocess those records aside from updating the records in SF to reproc... -
Allow triggering of Acoustic email from SF (Like you can with MSCRM)
Allow triggering of Acoustic email from SF (Like you can with MSCRM). Allows triggering of emails in workflows which may have dependencies such as telephony outcomes.