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Reports to exclude server security link clicking metrics

We get a high number of unique clicks, mostly occurring at the beginning of a send on 90% of our links - which turn out to be fake, from security systems. This means reporting and additional features listed below are inaccurate.

When reporting my findings to support, I was provided with the following article "Recipient email server security causes link clicking" https://www.ibm.com/support/knowledgecenter/SSWU4L/Deliverability/imc_Deliverability/Deliverability_q_a_watson_assistant/Recipient_Email_Server_Security_Causes_Link_Clicking.html

With all the investments into the platform since the acquisition, these are the types of things which need a resolution. The example for exporting RawData and spotting trends in data quick succession could be done with AI - so we as a user don't have to go data mining manually, before creating "automated" mailings.

Features I believe are impacted by this - limiting their use:

* scoring
* A/B split tests
* route leads
* any behaviour query selectors

We like to use multiple mailings data combined to produce call lists for prospecting. But a huge proportion arent accurate with these fake clicks!

  • Guest
  • Mar 9 2020
  • Likely to implement
What is your industry? Education
What is the idea priority? High