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Billing Reports: We need to improve overall reporting for all available marketing interactions

We need to provide our clients the ability to view usage related to all marketing channels available within WCA. We therefore request the ability to include the following channels in future billing reports and internal WCA reporting:

Email Volume

Social Audiences

SMS

Mobile Push

Email Insights

Inbox Monitoring

**Clients cannot properly manage their volume usage without having complete visibility of the above. Thank you for your attention to this matter.

Revenue Automation --> revenueautomation.com (Agency/Watson Marketing Partner)

  • Guest
  • Feb 26 2020
  • Likely to implement
Campaign / Reporting
What is your industry? Non-Industry Specific
What is the idea priority? High
  • Post comment
  • Carlos Gutierrez commented
    August 04, 2022 17:36

    Any update for this idea?

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  • Andy Marsden commented
    January 14, 2021 02:32

    Hi
    We are having the same issue where we have no visibility of the SMS messages being billed as performance insights does not include a break down actual billed messages (only sent concatenated ones). This has a financial impact and with no obvious workaround.

    A

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  • Admin
    Lisa Larke commented
    May 11, 2020 22:49

    Peter - Thanks very much for submitting this idea. We understand the value of this capability for our clients are are actively investigating how we can deliver this across the portfolio.

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