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Find journeys not based on start or end events

One way to find journeys might not always be based on a starting or ending point.

For example, you want to find all the journeys where a cart purchase happened, then the customer opened a claim with the call center and then purchased again. These events might be part of the journey but not the start or end.

In fact you might be interested to find out what happened between these events (an email was sent or not, the call center called the customer, etc.).

  • Guest
  • Feb 25 2020
  • Likely to implement
What is your industry? Non-Industry Specific
What is the idea priority? High