-
Add the ability to score by tags
Provide the ability to score on mailings with particular tags rather than having to add individual emails to scoring, particularly where scoring ongoing communication engagement such as newsletters which are new templates each time.2
-
Omit or Discount Improbable Activity Data
Enable users to suppress the email or website activity for a particular contact. In reports and in raw data (Raw Recipient Data Report and Website Activity Report) we have observed contacts whose activity is improbable. Examples include: * "Clicki...0
-
Allow for Scoring on Multiple Databases
Currently under org admin settings you can only have a single scoring database for an organization. Having the option to score more than one database would be ideal.0 Will not implement
-
Lead Alerts - CRM TASK
When using the Lead Alert CRM task functionality, there is nowhere in IBM WCA we can check the tasks are actually generating, we rely on the integration and if there are any problems on this process, it is impossible to identify. We would like Lea...0
-
Improve scoring UX by going to the same screen to manage scoring models regardless of number of models available
Some packages only allow one scoring model and if one was created and incorrectly named like a model including the word test you cant delete it to recreate as it takes you straight into the scoring model (which cant be renamed) rather than into th...0
-
Apply Scoring by email folder
It would be usefull to have the possibility to score an email folder instead of selecting emailing by emailing.0
-
Categorize url's/links in e-mails
Have the ability to score or query on specific clicks in links. That way you can enrich the profile of your customers. This could be used to segment in a later stage or cary the content in your e-mails.0
-
Enable Salesforce campaigns connection for UBX
We would like to build scoring models of campaigns that contacts are engaging in within Salesforce. We would like the Campaigns object to be brought into UBX so we can score against these behaviors0
-
Visibility of sent alert emails
We have created an alert to send alert emails to store representatives. When testing we discovered that you cannot see if any alert emails have been sent/opened/bounced etc. This would be good to have and would allow us to monitor store performance.0 Future consideration
-
Multiple links selectable from a single template in scoring models and assigning a score per link in the template editor
In order for a user to assign a score on a per-link basis, this currently requires the user to create multiple lines in the model for each and every link. This can take an extremely long time to implement, especially with dynamic content. It would...0 Future consideration