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Throttle at program Level

Possibility to set how many email are sent per hour / day in a program. this is specially useful for programs that send email with call to action for clients which fill a form and the call center calls them. If they send a bunch of emails all together and many people fill the form, the call center is not able to handle all that calls and the client experience is not good.

  • Guest
  • Jul 3 2020
  • Will not implement
Campaign / Programs
How will this idea be used?

set throttling at program level

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What is your industry? Insurance
What is the idea priority? High
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  • Diane Bowman commented
    July 06, 2020 19:51

    Another suggestion is to use routing in a decision to breakup the sends or use a telesales step to send a list of the contacts that enter based on submitting the form, then only send that list each day at a certain time.

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  • Diane Bowman commented
    July 06, 2020 19:42

    Program mailings use the org level throttling settings (vs a program level) today.since throttling is handled as part of send process itself (vs in the program flow). See: https://help.goacoustic.com/hc/en-us/articles/360043405873-Throttle-emails-

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