It would be helpful for end users to have the ability to report problems in replay: missing content, incorrect layout, missing information, etc. directly from a replay. It should be as easy as possible for end users (who are typically non-technical) to submit. It should allow the user to select from a list of pre-defined "issues" as well as a "more info" box where the user can describe the problem in detail. Admins should have an "inbox" within the portal to view the list of reported issues. Each item should include a link to the session, configurable session attributes listed, and highlight which page in the session the user observed the problem on. Admins should see a "badge" next to the link to this page to indicate the number of active issues.
What is your industry? | Insurance |
What is the idea priority? | Medium |
This replay comments idea is very close to existing functionality... as annotation is already supported in replay but not everyone uses it.
Have a 'comment type' selector to identify the annotation as a replay quality concern, and provide a search + moderation status, for working that queue... and as noted, provide a checklist for tagging various common replay problems.