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Heat Map Reporting for Program Emails
The only current option for heatmaps is through Classic reports to pull by day, but that is too tedious to pull program emails, especially if looking for quarterly or year end reporting.0
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Remove TEST sends from Mailing Reports or allow Search functionality to locate your Email
Our platform is shared with many marketers. When I'm looking to get at a report for Single Mailing for example I'm scrolling for days to find my mailing as it is cluttered with Test sends. If there is a Search ability that would help filter or all...0 Will not implement
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Remove bot clicks from reporting
As institutions add more security to their email systems, marketers need to know that their email metrics (opens and clicks, etc.) are being generated by actual human customers and not security bots that are clicking on every link to check for vir...8 Future consideration
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Billing Reports: We need to improve overall reporting for all available marketing interactions
We need to provide our clients the ability to view usage related to all marketing channels available within WCA. We therefore request the ability to include the following channels in future billing reports and internal WCA reporting: Email Volume ...3 Likely to implement
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Insights : ability to change the default dashboard
When we open the new insights report, the default dashboard is "Email channel". It would be great if we could select one of our own dashboard as the default dashboard.0
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Enhancement request: Performance Insights - Audience
I have 2 ideas about Audience of Performance Insights, please enhancement. I would like to create more than 10 the Audience. I could create up to 10. But I think it's not enough. I would like to create an audience with various factors such as age,...3 Future consideration
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Reporting for Programs
Reporting for Program activity is cumbersome. We use dynamic templates heavily and there isn't a way to know which version of the email was sent, to which variables - and we have to hack the reporting URL with the ' i ' to understand how *one* day...0 Future consideration
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Consolidated Send Volume Dashboard across Email, SMS, Mobile Push
There is a real need for clients to see how many emails, SMS or mobile push messages have been sent in relation to annual commit volumes. This reporting should span both WCA (Engage) and Transact and all marketing interactions.0 Future consideration
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Exclude statistics of seed list from report
A user wants to see only actual customer statistics (email open, click, etc.) in the report.In particular, # of actions taken by seed list has a significant impact to the report statistics and to the marketers analysis as a result when it is a mai...0 Already exists
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Add Clickthrough visualisation reports for programs to see which CTAs subscribers clicked most (not just for mailing sends)
We need to see which links and CTAs most of our subscribers like to click. This functionality is available to use in mailings in the single mailing reports but not for automated program emails.0 Future consideration