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Within Programs Have that ability to set wait times of minutes and hours, rather than just days, months and weeks
At the moment there is only the ability to set a waiting time of Days, Months, Weeks. Having the ability to set wait times of Hours and minutes, will expand the usability of programs allowing actions that require a shorter wait time.8 In development
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Access contact status in the new program interface
In the old program interface, we used to be able to access contact status from our customers. We could then know in which track a given customer were sitting. This proved to be very useful to check our programs were behaving as expected. Unfortuna...1 In development
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Ability to Click on Each Step of your Program and be able to See what Contacts are there
Now that there are numbers associated to each step it would be nice to see where each person is that entered. So if they get stuck at the email step for example I'd know that contact most like has an invalid email address or had unsubscribed. Also...0 Likely to implement
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Testing a Programs Flow Before Activating
The ability to speed up a test scenario before making a program active. It currently takes hours for a test contact to enter and exit through 1 path of a program. At this speed it takes days to test multiple paths of a program and even longer if y...0 Future consideration
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Make a UBX event and/or Audience available in Automated Programs
Make a UBX event available in Automated Programs so that we can make 3rd party apps deeper integrated within WCA. For Example, we could have a customer get to a point in the automation which moves customers to follow on campaign in Hootsuite.0 Likely to implement
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Copy, Paste or multiple delete in new programs UI
Hi, many times I use the same criteria into differents tracks into a program so it very usefull the posibilty to copy / paste decision points, or update profile. Also is very useful the capacity to delete various objects at the same time.3 Likely to implement
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Allow nested queries to trigger programs
currently programs can not be triggered by a query that references another query inside of it, which Automated Message Groups and regular mailings allow. Please fix this! right now we have to either create one large complex query (which a change m...0 Future consideration
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Update Program Email Content in real-time without deactivating
Currently, when building an automation program, email content must be static - i.e. the template is built, uploaded and applied to the relevant program. If you want to amend the email content within a program you must make the amends to the templa...1 Future consideration
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Move/Route to another Program
* It would be great if you can add "Move to Program" touch point to all types of editions. Hence we can able to move contacts from one to other.* It would be great, if you can add "starts with" , "ends with" options in UPDATE Profile touch point t...0 Future consideration
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Query criteria for Direct Mail, Telesales and Other Channels
Identify the contact who was added on a Telesales, Direct Mail or other planned channel for future release. Today is not possible to query a contact who was added on a Telesales step. Without this information is not possible to create strategies f...2 Likely to implement