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Ability to Click on Each Step of your Program and be able to See what Contacts are there
Now that there are numbers associated to each step it would be nice to see where each person is that entered. So if they get stuck at the email step for example I'd know that contact most like has an invalid email address or had unsubscribed. Also...0 Likely to implement
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Make a UBX event and/or Audience available in Automated Programs
Make a UBX event available in Automated Programs so that we can make 3rd party apps deeper integrated within WCA. For Example, we could have a customer get to a point in the automation which moves customers to follow on campaign in Hootsuite.0 Likely to implement
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Copy, Paste or multiple delete in new programs UI
Hi, many times I use the same criteria into differents tracks into a program so it very usefull the posibilty to copy / paste decision points, or update profile. Also is very useful the capacity to delete various objects at the same time.3 Likely to implement
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Query criteria for Direct Mail, Telesales and Other Channels
Identify the contact who was added on a Telesales, Direct Mail or other planned channel for future release. Today is not possible to query a contact who was added on a Telesales step. Without this information is not possible to create strategies f...2 Likely to implement
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Allow 'Create Duplicate' Functionalilty in Program Decision, Update Profile Steps
Many times you are looking at the same decision or checking if someone did something to move them forward in a program. You may also be updating a contact field after they have done that behavior, ie. updating the lead source, campaign id etc. Rat... -
Create an API to export stored files to the FTP in order to make a telesales process automated
Create an API to export stored files to the FTP in order to make a telesales process automated : Currently, when a telesales process is created, the user has to export it manually to an ftp.2 Likely to implement
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Include Publish to Social Audiences in WCA Programs
today all marketing automation platforms has almost the same functionality: send email/sms or push. However IBM has a huge social platform (Social Audiences) that could be used to expand wca potencial when allowing customer to publish events/ads i...0 Likely to implement
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An Action to import data as part of the program flow
It would be great if an action can be added to the program building environment, which allows you to schedule an import job to run (via sFTP) and import into the database. After the import it would then follow the natural flow of the program, e.g....0 Likely to implement
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Program to call ExternalAPI
We need to call an external API from a Program that would help to integrate our IWCA to any third party system.1 Likely to implement
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WhatsApp Business
WhatsApp is very used in South america as short message system. Since WhatsApp has the new product "business" lot of customer asked us to include the posibility to has connected WA Business into WCA.