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Org Admin See all company support tickets

Before Acoustic, Org Admins had access to to all org users cases, and across multiple Orgs/Pods. Please bring this back. It is necessary from a risk mitigation feature when dealing with clients as an agency.

  • Elizabeth Byerly
  • May 8 2020
  • Future consideration
Campaign / Settings / Configuration
How will this idea be used?

It is necessary from a risk mitigation feature when dealing with clients as an agency. People leave, go on vacation, we have our own internal escalation process.

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What is your industry? Professional Services
What is the idea priority? High
  • May 11, 2020

    Admin response

    We love this idea too. As we get more information on timing we'll be sure to keep you updated.

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  • William Greene commented
    November 30, 2020 19:58

    Can Acoustic do this for Digital Analytics Tickets as well?

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