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Add Known Useful Advanced Events to the On-Prem Product
I would say there is a value to implementing the best advanced events in our base product along with documentation on how to use them. However, I envisioning this inclusion to be something of a development project: 1. Collect advanced event feedba...0
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Ability to forcibly set the TMS Master to the proper value when a specific server does not report to TMS
This functionality should apply to all or a sub-set or a single server that is not communicating with TMS currently. -
Consistent Time Zone Labeling
Whenever we display a time stamp, we should have a label (mouse-over ? hover label or similar), it should tell the user what timezone it is labeled as. If it's the system processing time, or if the User Setting time (User My Settings Search time) ...0
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Central User Error Log for Portal
When someone has an error in something like Portal Search, or can't access a section of the Portal (404), or Replay fails to load, Replay link expired (session was trimmed) - none of these errors are centrally logged by the Tealeaf Portal. What I ... -
TL Admin Contact Email: Separate User Display Contact vs Error Notification Emails
At present the Portal Management > CX Settings > Miscellaneous > Tealeaf Administrator E-Email, this is the "TO" for the Data Collector Service Monitor emailing report. Under Data Collector, the Contact email is the "CC" line of the email... -
Increase Canister Thread Capacity (Faircom Users)
With the usage of larger core processor servers, certain customers are hitting upper thresholds of processing capacity, where we can't utilize all of the cores of a given canister, hyperthreaded. When you start to get more than 20 physical cores, ... -
Improve "Copy Link to Session"
At present the "Copy Link to session" generates a link to the session (a URL GUID), and reveals the link to the session inline, in the BBR replay. However, this is not prominent, and we often get users who are confused on the experience as so many... -
cxConnect for DA can Extract RequestBody JSON string
At present the cxConnect for Data Analysis cannot access or extract the RequestBody section. This means JSON strings/POSTs are not available. As web applications are moving, in some cases to 100% Single Page Applications that do JSON transmissions... -
Tealeaf Search Results can be sent to cxConnect for DA (Data Extractor)
Tealeaf OnPremise has some very useful search capability, such as the cxConnect for Web Analysis aka a bulk searching tool. It can search based on a set of keys (eg, customer IDs), and return matching sessions. However, we cannot combine this feat... -
Privacy rules into the database for coordination, comprehensive & change controls
All privacy CFG files are all base written, but would be very easy to import these into the Tealeaf database. The reason for this would be to be able to coordinate your privacy rules and have better visualization controls of privacy, including pri...