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Allow a Closed support case to be Re-opened

Several support cases have been closed before we have a chance to respond. A new case needs to be opened and then there is detail in two cases.

  • Maureen Johnson
  • Jun 10 2020
  • Likely to implement
Campaign / Applications
How will this idea be used?

Reduce the work to open a new case when another case was accidentally closed or closed to early.

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What is your industry? Insurance
What is the idea priority? Medium
  • Jun 11, 2020

    Admin response

    We've got this on the roadmap for support portal enhancements. As we get closer we'll update with deployment dates.

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